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Real members of myT1Dteam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.

Has Anyone Else Had Problems With The Push Button On The G7? If So What Is The Cure?

A myT1Dteam Member asked a question 💭
Hillsdale, MI
July 27, 2024
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A myT1Dteam Member

I have had my husband help once or twice, but most of the time I can insert it myself. The trick that I found most helpful is that rather than reaching over my arm to put the G7 in, I lift my arm up over my head and then insert it in the back of my arm. There is a video on YouTube that shows how to do this.

October 15, 2024
A myT1Dteam Member

Unlimited replacement if it's a sensor failure. Three courtesy replacements, for knocking off your arm by accident or similar situation, but if it is a sensor failure, they replace it for free

September 1, 2024
A myT1Dteam Member

I was told a couple of months ago that Dexcom has a new policy and will only replace three sensors in one year regardless of the issues. I think this stinks!

August 31, 2024
A myT1Dteam Member

I have requested so many replacements that it gets so very frustrating! I had no problems until probably beginning the first of this year. Yesterday I could not even get it pushed (my husband could not either) then I grabbed another one, very difficult also and once I got it to push in my arm it bled and my readings were so bad and unbelievable that I went through one whole bottle of test strips before I had to change the G7 again!!! Insurance only covers so many so I have become best friends with Dexcom customer service! Type 1 is stressful enough without this!! I would say they need to take this seriously?

August 8, 2024
A myT1Dteam Member

I did have issues with the G7 insert button also. I have to push the inserter against the back of my arm hard before pushing the button.

August 8, 2024

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